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Online Shop
How do I search for a piece on Missoma?
There are a number of ways you can search for a piece of jewellery until you find exactly what you’re looking for. On the left hand panel you can browse by COLLECTION to view our jewellery in the collections in which they were designed. You can also browse by CATEGORY to view the specific categories you may be interested in (eg. Rings, Bracelets etc.)
Within each / Category, you can further refine your selection to sort by Price (ascending / descending), Type (sub-category), Metal, Colour (gemstone). See the top horizontal panel to refine your selection.
Can I order by telephone?
If you would like to place an order by telephone please call our Customer Service Team between 9:30am and 5:30pm. They will be able to help you with any questions or product information and can process your order for you.
Customer Service Tel: +44 (0)20 7025 2513
What are your delivery charges?
UK Standard Delivery: £3 (Royal Mail Recorded Delivery- 1-2 working days)
UK Next Day Delivery (if ordered before 1pm): £8 (Royal Mail Special Delivery)
London Same Day Delivery: £20 (by Courier – if ordered before 1pm)
International Delivery: £20 (Parcelforce; Europe 1-3 working days; International 3-5 working days)
Please visit our Delivery & Shipping Section for more information
Can my jewellery be delivered today?
If you have a special occasion that you need to wear your Missoma jewellery for that evening, then we will be more than happy to help deliver it to you that same day.
This applies to all London orders, if placed before 1pm. Your jewellery will be sent out via Courier at an extra cost of £20.
Please select ‘London Same Day Delivery’ during Check-out and your jewellery will be delivered to your home or office that day.
Can I order from overseas?
Yes we accept orders from overseas. Prices are shown in Pounds Sterling.
The Delivery charge for overseas (ie. outside of the UK & Ireland) is £20. Goods are sent via Parcelforce and take 1-3 working days to reach Europe and 3-5 working days to the rest of the world.
Please visit our Delivery & Shipping Section for more information.
Is VAT charged online?
VAT (at 20%) is charged on all orders in the UK & Europe, and is included in the retail price / delivery price.
Is VAT excluded on orders being delivered outside of the EU?
VAT (at 20%) is taken off any orders being delivered outside the EU. This amount will be automatically deducted from the total at Check-out once you have selected the International Shipping option for countries outside the EU.
Which payment methods do you accept?
We accept payment online by Visa, Visa Debit, Mastercard, Amex, Maestro, Electron or Solo.
Can I pay securely on Missoma?
At Missoma, we take online security very seriously. At no point do we store any financial information on our servers.
Missoma employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using Sage Pay. The transfer of the purchase details from our site to Sage Pay are encapsulated using their encrypted and digitally-signed protocol which is secure and tamper-proof. Sage Pay is level 1 (the highest level) PCI DSS compliant and is regulated by qualified security assessor Trustwave.
How do I use a media / promo code?
From time to time we may offer promotional media codes, either on our own website or through carefully selected partners.
If you have a Promo Code, please enter it at the payment stage of Check Out where it says Promo Code. Please note, our Promo Codes may have an expiry day and therefore may need to be used within a certain time frame to apply.
What is your policy for Returns and Exchanges?
We have a free Returns policy. You can return your jewellery free of charge within the UK for any reason.
Simply request a Return Authorisation Code from Missoma Customer Service within 7 days of delivery and we will email this to you.
Please note, we are unable to process Exchanges, but will give you a full Refund instead.
Please visit our Returns section for further information.
What do I do if I can’t find the confirmation email?
First check your junk mail, spam folders and current email settings to make sure the problem is with us and not with your email. Otherwise contact our Customer Service Team on +44 (0)20 7025 2513 or email shop@missoma.com and we will be able to re-send your Confirmation email to you for your reference.
What do I do if I have questions regarding my invoice?
Please contact our Customer Service Team on +44 (0)20 7025 2513 / shop@missoma.com. They will be more than happy to help answer any questions or resolve any problems.
Is gift wrapping available?
If your Missoma jewellery is intended as a gift, then we are happy to gift wrap it for you. It will arrive in smart Anthracite grey wrapping paper tied with a deep burgundy bow. Gift wrapping is available for an additional £5.00 (per item); simply tick the Gift Wrapping box at Check out.
How do I measure my ring size?
For help measuring your ring size, please click here to visit our Ring Sizing Guide. This gives you several options for how to measure your ring size, or how to find out someone else’s ring size if you are looking to buy a ring as a gift.
Are the products pictured actual size?
Because computer monitors vary in size, it is impossible to show an actual image size on the Internet. We do however provide detailed measurements for your reference.
Please contact shop@missoma.com if you have any further questions relating to product size or details.
What are the twelve birthstones?
January Garnet & Rose Quartz
February Amethyst
March Aquamarine
April Diamond & Crystal
May Emerald & Chrysoprase
June Pearl & Moonstone
July Ruby
August Peridot
September Sapphire & Lapis
October Opal & Tourmaline
November Topaz & Citrine
December Turquoise
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