UK Deliveries: You have 2 options:
UK FREE Delivery: FREE by DPD Next Working Day Delivery (if ordered before 12pm – excludes deliveries on Saturday, Sundays & Bank holidays)
London Same Day Delivery: £12.00 by Courier Zone 1 & 2 (if ordered before 12pm – excludes Saturday, Sunday and Bank holidays) Please allow up until 6pm for your order to be delivered
Overseas Deliveries: (outside of the UK & Ireland): You have 2 options:
Europe: £8.00 by FedEx (2-3 working days to Europe)
International (outside of Europe): £12.00 by FedEx (5 working days to the rest of the world)
You should have received a ‘Return Docket’ with your delivery, which details everything you need to make a return or exchange. If you no longer have this docket, please follow the instructions below.
Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. For products which came with a security tag we are unable to refund these items if the tag has been removed for hygienic reasons.
Grand Union Studios
332 Ladbroke Grove
London W10 5AD
We recommend that you send back items by Royal Mail Signed For Delivery to ensure safe delivery. We cannot accept responsibility for any goods lost in transit. Please retain the tracking number in case there is any issue.
All our Missoma pieces are guaranteed for 1 year from the original purchase date (with proof of receipt). If you have a problem, please contact us at email@example.com
giving your original order number and outlining the repair issue.
Please call our Customer Service team Monday to Friday, between 9:00am and 5:30pm.
Tel: +44 (0)20 3176 6822