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free UK delivery | International shipping 5 working days | easy returns service | free engraving
Free Next Working Day UK DELIVERY IF ORDERED BEFORE 12PM -(EXCLUDES DELIVERIES ON SATURDAY, SUNDAYS & BANK HOLIDAYS)

Product FAQs

Are the Stones real?

How do I measure my ring size?

For help measuring your ring size, please click here to visit our Ring Sizing Guide. This gives you several options for how to measure your ring size, or how to find out someone else’s ring size if you are looking to buy a ring as a gift.



WHERE ARE THE GEMS SOURCED?

The Missoma designers personally source and select all the gemstones themselves from India, Thailand and Hong Kong. They are chosen for their depth of colour, facet and clarity, and we make every effort to select only the highest quality gemstones for our jewellery.

All Diamonds are I2 quality and adhere to the Kimberley Process.



WHERE IS YOUR JEWELLERY MADE?

All Missoma jewellery is hand-made in India & Thailand. Some components are also sourced from Italy.



WHAT IS THE METAL USED?

Missoma jewellery is available in either 18ct gold vermeil (18ct yellow gold micron plating on sterling silver) or sterling silver. All sterling silver is 925 nickel-free and rhodium plated. Please see below for the definition of gold vermeil.



What is vermeil?

Vermeil is sterling silver that has been micron plated with 18ct gold. Micron plating has undergone a process of electrolysis which is the most durable form of plating. To be considered vermeil, the gold must be at least 2.5 micrometres thick. 



PRODUCTS SHOWN ACTUAL SIZE?

Because computer monitors vary in size, it is impossible to show an actual image size on the Internet. We do however provide detailed measurements for you reference in the Product Details. We have ‘As Worn’ images on the Product Page, which also show how the jewellery looks on.

Please contact our Customer Service Team on +44 (0)20 3176 6820 or email shop@missoma.com if you have any questions relating to product size or details.



DELIVERY TIMES FOR ENGRAVING?

Please allow an additional 5 working days (excluding Saturdays) for your piece to be hand engraved before it can be dispatched. If you have ordered a non-engraved item with an engraved piece, all your jewellery will be despatched at the same time.
Please note, all engravable order for CHRISTMAS delivery can only be guaranteed if ordered by Noon on Friday 16th December.

Thereafter, engraving services will not be available until 3rd January 2017.



IS ENGRAVING FREE?

Yes - all our engraving will be done free of charge!



HOW WILL THE ENGRAVING LOOK?

All items are hand engraved; this means that the engraved message will show up silver on gold vermeil pieces.



WHAT ARE THE 12 BIRTHSTONES?

January      Garnet & Rose Quartz

February     Amethyst

March         Aquamarine

April            Diamond & Crystal

May            Emerald & Chrysoprase

June           Pearl & Moonstone

July            Ruby

August       Peridot

September Sapphire & Lapis

October     Opal & Tourmaline

November  Topaz & Citrine

December   Blue Topaz & Turquoise



How do I measure my ring size?
WHERE ARE THE GEMS SOURCED?
WHERE IS YOUR JEWELLERY MADE?
WHAT IS THE METAL USED?
What is vermeil?
PRODUCTS SHOWN ACTUAL SIZE?
DELIVERY TIMES FOR ENGRAVING?
IS ENGRAVING FREE?
HOW WILL THE ENGRAVING LOOK?
WHAT ARE THE 12 BIRTHSTONES?

Are the Stones real?

Yes. All stones used in our Missoma jewellery are semi-precious gemstones. For colours & properties of gemstones please visit our Gemstone Section.

How do I measure my ring size?

For help measuring your ring size, please click here to visit our Ring Sizing Guide. This gives you several options for how to measure your ring size, or how to find out someone else’s ring size if you are looking to buy a ring as a gift.

WHERE ARE THE GEMS SOURCED?

The Missoma designers personally source and select all the gemstones themselves from India, Thailand and Hong Kong. They are chosen for their depth of colour, facet and clarity, and we make every effort to select only the highest quality gemstones for our jewellery.

All Diamonds are I2 quality and adhere to the Kimberley Process.

WHERE IS YOUR JEWELLERY MADE?

All Missoma jewellery is hand-made in India & Thailand. Some components are also sourced from Italy.

WHAT IS THE METAL USED?

Missoma jewellery is available in either 18ct gold vermeil (18ct yellow gold micron plating on sterling silver) or sterling silver. All sterling silver is 925 nickel-free and rhodium plated. Please see below for the definition of gold vermeil.

What is vermeil?

Vermeil is sterling silver that has been micron plated with 18ct gold. Micron plating has undergone a process of electrolysis which is the most durable form of plating. To be considered vermeil, the gold must be at least 2.5 micrometres thick. 

PRODUCTS SHOWN ACTUAL SIZE?

Because computer monitors vary in size, it is impossible to show an actual image size on the Internet. We do however provide detailed measurements for you reference in the Product Details. We have ‘As Worn’ images on the Product Page, which also show how the jewellery looks on.

Please contact our Customer Service Team on +44 (0)20 3176 6820 or email shop@missoma.com if you have any questions relating to product size or details.

DELIVERY TIMES FOR ENGRAVING?

Please allow an additional 5 working days (excluding Saturdays) for your piece to be hand engraved before it can be dispatched. If you have ordered a non-engraved item with an engraved piece, all your jewellery will be despatched at the same time.
Please note, all engravable order for CHRISTMAS delivery can only be guaranteed if ordered by Noon on Friday 16th December.

Thereafter, engraving services will not be available until 3rd January 2017.

IS ENGRAVING FREE?

Yes - all our engraving will be done free of charge!

HOW WILL THE ENGRAVING LOOK?

All items are hand engraved; this means that the engraved message will show up silver on gold vermeil pieces.

WHAT ARE THE 12 BIRTHSTONES?

January      Garnet & Rose Quartz

February     Amethyst

March         Aquamarine

April            Diamond & Crystal

May            Emerald & Chrysoprase

June           Pearl & Moonstone

July            Ruby

August       Peridot

September Sapphire & Lapis

October     Opal & Tourmaline

November  Topaz & Citrine

December   Blue Topaz & Turquoise

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