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Returns

RETURNS POLICY

We hope you love Missoma jewellery as much as we do, but if you are not happy with your piece for any reason, you can return it within 14 days of delivery.

Making a return to Missoma is easy.

You should have received a ‘Return Docket’ with your delivery, which details everything you need to make a return or exchange. If you no longer have this docket, please follow the instructions below.

Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging. For products which came with a security tag we are unable to refund these items if the tag has been removed for hygienic reasons.

RETURN ADDRESS

MISSOMA
Studio 1.22
Grand Union Studios
332 Ladbroke Grove
London W10 5AD

We recommend that you send back items by Royal Mail Signed For Delivery to ensure safe delivery. We cannot accept responsibility for any goods lost in transit. Please retain the tracking number in case there is any issue.

EXCHANGES

Please state which items you would like to exchange for and why.

GIFTS

If your Missoma piece was a gift, please provide the name of the person who purchased it from Missoma. 

FAULTY UK ITEMS

We sincerely apologise if you have experienced any fault with your Missoma Jewellery. Please post the faulty item back to us as instructed above. We will dispatch a replacement to you and refund your postage up to the value of £4.10 (Royal Mail Recorded Post). Please retain the tracking number in case there is any issue. 

RETURNS FROM OVERSEAS

The returns process from overseas is the same as for the UK. However, we would strongly recommend that you use a secure trackable courier service to return your items to us, as we cannot be held responsible for any items which do not reach us.

Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU.

RECEIVING YOUR REFUND

Refunds will be made within 5 working days of receipt of the returned goods. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded unless items as faulty.

RETURN ADDRESS

Our return address is:

MISSOMA
Studio 1.22
Grand Union Studios
332 Ladbroke Grove
London W10 5AD

 

If you have any questions about your returns, please call us on +44 (0)20 3176 6822.

CONDITIONS FOR RETURN

Returned items must be in their original packaging, in the condition in which they were received with the security tag intact. Must be sent back within 14 days of receipt (UK and International deliveries). Missoma will not accept returns of any items that have been worn or have had their security tags removed. Shipping costs are not refunded unless items as faulty.

 

If you have any questions about your returns, please call us on +44 (0)20 3176 6822 or email us at shop@missoma.com.

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