Returns
DELIVERY & RETURNS

FREE UK NEXT WORKING DAY DELIVERY

If placed before 1pm (Excludes deliveries on Saturday, Sundays & Bank holidays)
Please note engravable items and pre-order items can take longer

FREE INTERNATIONAL DELIVERY 
Please note by paying in US dollars Missoma offers FREE international delivery to the following countries:
* United States, Canada, Hong Kong, Japan, Singapore, Malaysia, United Arab Emirates, Oman, Qatar, Bahrain

INTERNATIONAL DELIVERY
We are still able to deliver to countries outside the UK, and the countries covered by our Free International Delivery*.

Europe: 
£8.00 by DHL
(3-5 working days delivery time)
 
International (outside of EU):
£12.00 by FedEx
(3-5 working days from delivery time)

*Please note that we are unable to deliver to the following countries due to customs restrictions:
China, India, Russia, Aland Islands, Bouvet Island, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Comoros, Cote d'Ivoire, Falkland Islands, French Southern Territories, Guinea-Bissau, Heard & McDonalds Islands, Indonesia , Iran, Korea, , Democratic Peoples Republic, Korea, Laos, Macedonia, Mayotta, Micronesia, Macedonia, Moldova, Myanmar, Netherland Antillies, Nuie, Norfolk Island, Northern Marina Islands, Palestinian Territories, St Helena , St , ierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands, Syrian Arab Republic, Tajikistan, Tanzania, Timor-Leste, Tokelau, Turkmenistan, Tuvalu, Western Sahara, Yemen,



EXTENDED RETURNS PERIOD: 

For purchases made from 21st of November 2017 we will be happy to offer an exchange or refund until 12th January 2018. 

CONDITIONS FOR RETURN

  • Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.
  • Missoma will not accept returns of any earrings that have been worn or have had their security tags removed. This is for hygienic reasons.
  • Missoma is not liable for any lost pieces unless faulty
  • Products must be sent back within 14 days of receipt (UK and International deliveries).
  • Shipping costs are not refunded unless items as faulty.

FREE UK RETURNS (EXCLUDING NORTHERN IRELAND):

Missoma customers can drop their return parcels directly at any of DPD’s 2,500 DPD Pickup Shops. It’s cost effective, fast and convenient for you to use. With DPD Returns, you can track their parcel all the way back to us with notifications providing reassurance throughout the journey. A DPD return label was enclosed in your order which will be valid for 14 days. Simply attach this to your parcel and drop it off at your local DPD Pickup shop with in this time frame. We cannot accept responsibility for any goods lost in transit. Please retain the tracking number in case there is any issue. 

FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your Missoma Jewellery. Please post your faulty item back to us as instructed above using your DPD label. If you have lost this, then simply email [email protected] and we will be able to create a new DPD label for you to use. This is applicable for UK and overseas. Please retain the tracking number in case there is any issue. Upon receipt of your faulty item, we will either repair or replace and despatch as soon as possible. Please note for repairs this may extend the lead time on your returns.

RETURNS FROM OVERSEAS

Missoma’s overseas customers can still return their items within 14 days on receipt of product. 

To return items from overseas, we would strongly recommend that you use a secure trackable courier service such as FedEx, DHL and UPS to return your items to us*. 

Once we’ve received your return we’ll send you an email with an update. Returns are usually processed within 7 working day, although this may vary during busy periods. Refunds will be issued to the original account used at purchase; this will be marked on your bank statement as from ‘Missoma’. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU.

In the rare occasion your item is faulty, please contact customer service to resolve how we can processed with your return by e-mailing [email protected] We currently do not offer a return service for customers who have changed their minds. 

*Missoma cannot be held responsible for any items which do not reach us so it is advisable that you use a trackable service.

RECEIVING YOUR REFUND

Refunds will be made within 5 working days of receipt of the returned goods. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded unless items as faulty.

If you have any questions about your returns, please call us on +44 (0)20 3176 6822 or email us at [email protected].

RETURN ADDRESS

Our return address is:

MISSOMA
Unit 1.0
2/4 Exmoor Street
London W10 6BD

If you have any questions about your returns, please call us on +44 (0)20 3176 6822.

CONDITIONS FOR RETURN

Returned items must be in their original packaging, in the condition in which they were received with the security tag intact. Must be sent back within 14 days of receipt (UK and International deliveries). Missoma will not accept returns of any items that have been worn or have had their security tags removed. Shipping costs are not refunded unless items as faulty.



If you have any questions about your returns, please call us on +44 (0)20 3176 6822 or email us at [email protected].