Returns
RETURNS POLICY

We hope you love Missoma jewellery, but if you are not happy with your piece for any reason, you can return it within 14 days of delivery, It’s easy.

CONDITIONS FOR RETURN

  • Please ensure that your returns are sent back in the condition that you receive them in, with the original packaging.
  • Missoma will not accept returns of any items that have been worn or have had their security tags removed. This is for hygienic reasons.
  • Products must be sent back within 14 days of receipt (UK and International deliveries).
  • Shipping costs are not refunded unless items as faulty.

FREE UK RETURNS:

Missoma customers can drop their return parcels directly at any of DPD’s 2,500 DPD Pickup Shops. It’s cost effective, fast and convenient for you to use. With DPD Returns, you can track their parcel all the way back to us with notifications providing reassurance throughout the journey. A DPD return label was enclosed in your order which will be valid for 14 days. Simply attach this to your parcel and drop it off at your local DPD Pickup shop with in this time frame. We cannot accept responsibility for any goods lost in transit. Please retain the tracking number in case there is any issue. 

FAULTY ITEMS

We sincerely apologise if you have experienced any fault with your Missoma Jewellery. Please post your faulty item back to us as instructed above using your DPD label. If you have lost this, then simply email shop@missoma.com and we will be able to create a new DPD label for you to use. This is applicable for UK and overseas. Please retain the tracking number in case there is any issue. Upon receipt of your faulty item, we will either repair or replace and despatch as soon as possible. Please note for repairs this may extend the lead time on your returns.

RETURNS FROM OVERSEAS

Missoma customers overseas can still return their items within 14 days on receipt of product. To return items from overseas, we would strongly recommend that you use a secure trackable courier service such as FedEx, DHL and UPS to return your items to us. Missoma cannot be held responsible for any items which do not reach us so it is advisable that you use a trackable service. Please note that international customs duties and sales taxes are NOT refunded for shipments outside the EU.

RECEIVING YOUR REFUND

Refunds will be made within 5 working days of receipt of the returned goods. Your bank may take up to 7 working days to credit your account. Refunds will be credited to the original purchaser’s credit card. Please note shipping costs are not refunded unless items as faulty.

If you have any questions about your returns, please call us on +44 (0)20 3176 6822 or email us at shop@missoma.com.

RETURN ADDRESS

Our return address is:

MISSOMA
Unit 20.1
2/4 Exmoor Street
London W10 6BD

If you have any questions about your returns, please call us on +44 (0)20 3176 6822.

CONDITIONS FOR RETURN

Returned items must be in their original packaging, in the condition in which they were received with the security tag intact. Must be sent back within 14 days of receipt (UK and International deliveries). Missoma will not accept returns of any items that have been worn or have had their security tags removed. Shipping costs are not refunded unless items as faulty.



If you have any questions about your returns, please call us on +44 (0)20 3176 6822 or email us at shop@missoma.com.