Shipping
Shipping
DELIVERY OPTIONS

Last order dates for Christmas delivery:

19th Dec – UK Next Day
21st Dec – UK Same Day or Saturday

17th Dec – International

Last order dates for Christmas delivery on Engravable items:

17th Dec – UK
14th Dec – International

You will receive an email as normal with tracking details once your order has been despatched.

Please contact our Customer Service team if you have any questions or concerns about your order delivery. 
 

 SHIPPING TYPE  COST   TIMEFRAME
 FREE UK Next Day Delivery  Free  Placed before 1 pm GMT (Excluding Saturday, Sunday and Bank Holidays )
 Same Day Courier in London Zone 1-2  £12 Placed before 12 pm GMT (to London Zones 1 & 2) **You must be available to accept delivery between 9am-6pm
 UK Saturday Delivery  £12 Placed Monday-Friday before Friday 1 pm GMT
 Europe (with some exclusions) *  £8  Up to 5 Working days
 International **   £12  5-7 Working days
 Orders placed in USD$ ***  Free  Up to 5-7 Working days

* Exclusions include Netherlands, Sweden, Norway, Luxembourg, Greece, Czech Republic and Slovakia, which are £12.

** We are experiencing issues delivering to Switzerland and Latvia and are currently unable to ship to these countries.

*** Order placed on the site in USD$ from the following countries are eligible for FREE delivery: 
United States, Canada, Hong Kong, Japan, Singapore, Malaysia, United Arab Emirates, Oman, Qatar, Bahrain

FAQS

Do I have to pay Duties and Taxes?

Unfortunately, we do not cover the cost of duties and taxs therefore you will be liable for import duties in the usual way. Your local customs office should be able to help you with this.

Can I pick up my order? 

We currently do not provide a click and collect service

Where we don't Ship to?

We currently ship to all countries, excluding the below due to custom restrictions;

 CONTINENT   COUNTRY
EUROPE

Russia, Aland Island, Bouvet Island, Macedonia, Moldova

NORTH AMERICA   

St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

AMERICA

Netherland Antillies

SOUTH AMERICA

Falkland Islands

ASIA

India, Indonesia, Korea, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA

Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena Tanzania, Western Sahara

OCEANIA

Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

Can I change/cancel my order once placed?

Once an order has been placed we are unable to make any changes or cancel your orders. 

You can return your order once you have received it, please find further details in our Return Section

Can my parcel be redirected?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and recieve your order. If you wish to redirect your parcel, please contact the courier company with your order directly

How does UK Saturday Delivery work?

You can place your order on any working day and it will be delivered on Saturday. If you place your order on Friday to guarantee Saturday delivery you need to complete your order by 1pm. 

Can I delivery to a PO Box Address?

We are unable to delivery to PO Box numbers, BFPO addresses, mail-forwarding addresses and tempoaray residence addresses. This is to ensure the undamaged delivery of your Missoma order and that all our orders require a signature for delivery. 

Tracking queries?

We provide tracking numbers once your order has been dispatched and is on your despatch email

UK Free Delivery- DPD

Europe (Inside EU) – DHL/FEDEX

International (Outside of EU) - FEDEX

Do I need to sign for my Parcel?

For security purposes, all Missoma deliveries require a signature. All mainland UK next-day deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail.

Free Shipping?

We offer Free next day delivery to all UK mainland customerswith the exception of Northern Ireland and Free International 1-3 day delivery to the following countries;

United States, Canada, Hong Kong, Japan, Singapore, Malaysia, United Arab Emirates, Oman, Qatar and Bahrain

VAT ON INTERNATIONAL ORDERS

Non-EU orders are exclusive of VAT. VAT (20%) 
The VAT element is already deducted from the orginial price.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.

ENGRAVED ITEMS

These will be dispatched within seven working days of the order being placed (excluding Saturdays).

Please note last order dates for Christmas delivery on Engravable items:

17th Dec – UK
14th Dec – International


To check on the status of an order or verify shipment, please call +44 (0)20 3176 6822 or email us at shop@missoma.com quoting your order number.

SIGNED FOR

Please bear in mind that all deliveries need to be signed for, so you’ll need to make sure there will be someone at the delivery address. If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

TRACKING YOUR PARCEL

Your tracking number will be emailed to you when your order is dispatched so that you can check on the status of your parcel.
If you have not received this email, please contact us at shop@missoma.com to request an update, giving your order number.