WE'RE OPEN BUT HERE'S WHAT'S DIFFERENT

We’re open online, but here’s what’s different as we strive to ensure the health of our customers and teams:

Our warehouse team are taking the recommended measures to ensure safety when packaging orders. However these changes mean we are processing orders more slowly than usual:

International delivery dispatched within 7 working days.
Shipping Method
Cost
Order Before
Timeframe
UNITED KINGDOM
Standard Delivery Free 1pm Monday-Thursday
(excluding bank holidays)
Dispatched within 3-5 working days
London Same Day
(zones 1 & 2)
£12.00  Currently Unavailable Currently Unavailable
Nominated Saturday Delivery £12.00 Currently Unavailable Currently Unavailable
Nominated Sunday Delivery £12.00 Currently Unavailable Currently Unavailable
EUROPE
Standard £8.00 1pm Monday-Friday Dispatched within 5-7 working days
Standard Free on orders over £150/$200 (USD) 1pm Monday-Friday Dispatched within 5-7 working days
US
Standard Free 1pm Monday-Friday Dispatched within 5-7 working days
INTERNATIONAL
Standard $12 (USD)/£12
1pm Monday-Friday Dispatched within 5-7 working days
Standard Free on orders over $200 (USD)/£200 1pm Monday-Friday Dispatched within 5-7 working days

Please note all UK orders placed after 1pm on Thursday will be delivered on the next working day.

You will receive an email with your tracking details once your order has been despatched. Please Contact Us if you have any questions or concerns about your order delivery.


Where don't you ship?

Sadly we’re unable to ship to the below countries due to customs restrictions:

EUROPE
Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia
NORTH AMERICA
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands
AMERICA
Netherland Antilles
SOUTH AMERICA
Falkland Islands
ASIA
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen
AFRICA
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara
OCEANIA
Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

Do I have to pay Duties and Taxes?

While we will happily ship worldwide, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.

Can I pick up my order?

Not yet. We currently do not provide a click and collect service.


Can I change/cancel my order once placed?
Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section

Can my parcel be redirected?
We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

Can I delivery to a PO Box Address?
We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the undamaged delivery of your Missoma order and that all our orders require a signature for delivery.

Tracking queries?
We provide tracking numbers once your order has been dispatched and this is on your despatch email

UK Free Delivery- DPD
Europe (Inside EU) – DHL/FEDEX
International (Outside of EU) - DHLFEDEX

Do I need to sign for my Parcel?
For security purposes, all Missoma deliveries require a signature. All mainland UK next-day deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail.

Free Shipping?
We offer Free Standard delivery to all UK mainland customers with the exception of Northern Ireland and Free standard delivery dispatched within 5-7 working days to US.
We offer free International delivery on all orders above $200 (USD).

Is VAT applied to International order?

VAT (at 20%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.


How long will my personalised order take?

Please allow 10-14 working days for your order to be dispatched (excluding weekends) for engraved and monogrammed items. Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

To check on the status of an order, please Contact Us quoting your order number.