shipping

We're continuing to take the recommended measures to ensure safety when packaging your orders. Please select your region below to see full delivery updates.

usa

shipping method cost order before delivery timeframe

Standard Shipping

Free

5-7 working days

all other international

shipping method cost order before delivery timeframe

Standard Shipping

$12

5-7 working days

Standard Shipping

Free on orders over $200                        

5-7 working days

uk

shipping method cost order before timeframe

UK Standard
(mainland UK only)

Free

3-5 working days

UK Next Day Delivery

Free on orders
over $75

$8 on orders
below $75

1pm Monday-Thursday
(excluding bank holidays)

Next working day

London Same Day Delivery (zones 1&2 only)

$17

1pm Monday-Thursday
(excluding bank holidays)

Same day

Nominated Saturday Delivery

$17

1pm Monday-Thursday
(excluding bank holidays)Text

Nominated Saturday

Nominated Sunday Delivery

$17

1pm Monday-Thursday
(excluding bank holidays)

Nominated Sunday

* If placing an order on Friday with UK Next Day delivery, your order will be delivered on the next working day (Monday). Please note, Same Day, Saturday and Sunday deliveries are currently unavailable.

You will receive an email with your tracking details once your order has been dispatched. Please Contact Us if you have any questions or concerns about your order delivery.

europe

shipping method cost order before delivery timeframe

Standard Shipping

$12

5-7 working days

Standard Shipping

Free on orders over $200

5-7 working days

Please note: Due to new regulations shipping to Portugal is currently suspended until further notice.

We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.

custom duties and taxes

International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

EU orders: Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.

As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

We’re working with our carriers on a solution in the coming weeks – please check back for updates.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

is VAT applied to International order?

VAT (at 20%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price. Please note that you will be responsible for all duties and taxes incurred in the country of destination.

will I need to pay duties and taxes on my order?

International orders, now including the EU, may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. These charges are payable by the customer and we do not currently cover this cost.

EU orders: Please note that all orders entering European countries after Brexit are now subject to custom and duty charges which are payable by the customer.

As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

 We’re working with our carriers on a solution in the coming weeks – please check back for updates.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

where don't you ship?

Sadly we’re unable to ship to the below countries due to customs restrictions:

EUROPE
Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

NORTH AMERICA
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

AMERICA
Netherland Antilles

SOUTH AMERICA
Falkland Islands

ASIA
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

OCEANIA
Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

shipping faqs

can I pick up my order?

Not yet. We currently do not provide a click and collect service.

can I change/cancel my order once placed?

Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Return Section

can my parcel be redirected?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

can I delivery to a PO box address?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the undamaged delivery of your Missoma order and that all our orders require a signature for delivery.

do I need to sign for my parcel?

For security purposes, all Missoma deliveries require a signature. All mainland UK next-day deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail.

how long will my personalized order take?

Please allow 7-10 working days for your order to be dispatched (excluding weekends) for engraved and monogrammed items. Orders that have both a personalised and non-personalized item cannot be split into two separate shipments.

To check on the status of an order, please Contact Us quoting your order number.

tracking queries?

We provide tracking numbers once your order has been dispatched and this is on your dispatch email.

UK Standard delivery - Royal Mail
UK Free Express Delivery- DPD
Europe – DHL/FEDEX
International (Outside of EU) - DHL/ FEDEX