SHIPPING

DELIVERY OPTIONS

REGION SHIPPING TYPE COST TIMEFRAME

US

Standard

FREE

5-7 working days

INTERNATIONAL

Standard

FREE on orders over $200/£200
$12/£12 on orders below this amount

5-7 Working days

EUROPE

Standard

£8

5-7 Working days

UK

Standard

FREE

3-5 working days
If placed before 1pm Monday-Thursday
(Excluding weekends and bank holidays)

REGION SHIPPING TYPE COST TIMEFRAME

UK

Standard

FREE

3-5 working days

If placed before 1pm Monday-Thursday

US

Standard

FREE

5-7 Working days

EUROPE

Standard

£8

5-7 Working days

INTERNATIONAL

Standard

FREE on all orders over $200/£200

$12/£12 on all other standard orders

5-7 Working days

Please note all UK orders placed after 1pm on Thursday will be delivered on the next working day.
You will receive an email with your tracking details once your order has been despatched. Please Contact Us if you have any questions or concerns about your order delivery.


FAQS

Free Shipping?

We offer free US standard shipping with delivery in up to 5-7 working days.

Do I have to pay Duties and Taxes?

While we will happily ship worldwide, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.

Can I pick up my order? 

Not yet. We currently do not provide a click and collect service.

Where we don't Ship to?

We want to spread Missoma magic far and wide, so we currently ship to all countries, excluding the below due to custom restrictions;

 

CONTINENT COUNTRY

EUROPE

Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

NORTH AMERICA

St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

AMERICA

Netherland Antilles

SOUTH AMERICA

Falkland Islands

ASIA

India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA

Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

OCEANIA

Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

REGION COUNTRY

EUROPE

Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

NORTH AMERICA

St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

AMERICA

Netherland Antilles

SOUTH AMERICA

Falkland Islands

ASIA

India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA

Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

OCEANIA

Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

Can I change/cancel my order once placed?

Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section

Can my parcel be redirected?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

Can I delivery to a PO Box Address?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the undamaged delivery of your Missoma order and that all our orders require a signature for delivery.

Tracking queries?

We provide tracking numbers once your order has been dispatched and this is on your despatch email
International (Outside of EU) - DHL/ FEDEX
Europe (Inside EU) – DHL/FEDEX
UK Free Delivery- DPD

Do I need to sign for my Parcel?

Please bear in mind that all deliveries need to be signed for, so you’ll need to make sure there will be someone at the delivery address. If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

 


VAT ON INTERNATIONAL ORDERS

VAT (at 20%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.


ENGRAVED ITEMS

Please allow up to seven working days after you place your order (excluding weekends) for engraved items. Orders that have both an engravable and non-engravable item cannot be split into two separate shipments.
To check on the status of an order, please Contact Us quoting your order number.