shipping

We’re continuing to ship your orders as usual and taking the recommended measures to ensure safety when packaging orders.

Select your region below to see full delivery details.

us

shipping method cost order before timeframe

Standard

free

1pm Monday-Friday

Despatched within 5-7 working days

international

shipping method cost order before timeframe

Standard

$12

1pm Monday-Friday

Despatched within 5-7 working days

Standard

Free on orders over $200                        

1pm Monday-Friday

Despatched within 5-7 working days

uk

shipping method cost order before timeframe

Standard Delivery
(mainland UK only)

free

1pm Monday-Thursday
(excluding bank holidays)

Despatched within
2-3 working days

UK Next Day Delivery

Free on orders
over $75

$8 on orders
below $75

1pm Monday-Thursday
(excluding bank holidays)

Next working day

London Same Day Delivery (zones 1&2 only)

$15

12pm Monday-Friday

Same day

Nominated Saturday Delivery

$15

1pm Monday-Friday

Nominated Saturday

Nominated Saturday Delivery

$15

1pm Monday-Friday

Nominated Saturday

You will receive an email with your tracking details once your order has been despatched. Please Contact Us if you have any questions or concerns about your order delivery.

europe

shipping method cost order before timeframe

Standard

$12

1pm Monday-Friday

Despatched within 5-7 working days

Standard

Free on orders over $200 (USD)

1pm Monday-Friday

Despatched within 5-7 working days

custom duties and taxes

Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

is VAT applied to International order?

VAT (at 20%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price. Please note that you will be responsible for all duties and taxes incurred in the country of destination.

where don't you ship?

Sadly we’re unable to ship to the below countries due to customs restrictions:

EUROPE
Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia

NORTH AMERICA
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

AMERICA
Netherland Antilles

SOUTH AMERICA
Falkland Islands

ASIA
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara

OCEANIA
Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

shipping faqs

can I pick up my order?

Not yet. We currently do not provide a click and collect service.

can I change/cancel my order once placed?

Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Return Section

can my parcel be redirected?

We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

can I delivery to a PO Box Address?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is to ensure the undamaged delivery of your Missoma order and that all our orders require a signature for delivery.

do I need to sign for my Parcel?

For security purposes, all Missoma deliveries require a signature. All mainland UK next-day deliveries are sent via DPD and you will receive a notification on the day of delivery via text or e-mail.

how long will my personalised order take?

Please allow 7-10 working days for your order to be despatched (excluding weekends) for engraved and monogrammed items. Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

To check on the status of an order, please Contact Us quoting your order number.

tracking queries?

We provide tracking numbers once your order has been dispatched and this is on your despatch email

UK standard delivery - Royal Mail
UK Free Delivery- DPD
Europe (Inside EU) – DHL/FEDEX
International (Outside of EU) - DHL/ FEDEX