Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

Goods supplied by Missoma to customers remain the property of the company, until paid for in full by the customer.

All Missoma items have a warranty of 1 year. Unfortunately, our 1 year warranty does not cover the loss or theft of any pieces. We would advise you to contact your insurance/ home insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please Contact Us.

Orders can be placed over the telephone by calling the customer service team on +44 (0)20 3176 6822. Card details will be processed using our online secure Shopify Payments process. These terms apply to telephone orders also.

Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.

All of our prices are listed in US Dollar and you will be invoiced in US Dollars. If you are purchasing goods from outside the US, currency fluctuations and credit card charges may affect the amount billed on your credit card.

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Alipay and Klarna.

Please note AliPay is not available as a payment option for orders containing gift card.

Non-EU orders are exclusive of VAT. VAT (20%). The VAT element will automatically be deducted from the original price, when a non-EC country is selected.

Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

To check on the status of an order or to verify shipment, please contact us.
If you have any questions regarding our jewelry, the use of our website, or a general customer enquiry about Missoma, please contact us:

BY TELEPHONE:
Please call our Customer Service team on +44 (0)20 3176 6822, Monday to Friday, between 9am and 5pm. Outside these hours, please leave a message and we will return your call the next working day.

BY EMAIL:
For online shop enquiries, please contact us
For general Missoma enquiries or trade enquiries, please contact us
We aim to answer all email enquiries within 24 hours.

From time to time, Missoma will offer promotional codes at points of sale (either directly or via third parties). Missoma have the right to further reduce their products and are unable to refund the difference to customers.

Please note that the below terms apply:

1. This offer can only be redeemed against any order on www.missoma.com.
2. This offer cannot be combined with any other discounts.
3. Promotional codes can only be applied to full price items on the site, excluding products in Missoma Fine collection and excluding Jewellery Cases.
4. This offer cannot be applied retrospectively to previous orders.
5. This promotion is only available at www.missoma.com and is not valid in any Missoma stockists.
6. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
7. Refunds will take into account the discount.
8. Offer does not include delivery charges or gift wrap.
9. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

1. We know that weddings can be expensive but your bridesmaids gifts don't have to be. We offer a 20% promotion for all brides-to-be on larger orders of 4 or more items. If you'd like to be eligible for this promotion, please contact us. Restrictions and T&Cs below:
2. By participating in this promotion, you agree to these terms and conditions.
3. The Wedding Promotion entitles bridal parties to 20% off on one order of 4 or more items at www.missoma.com
4. With a successful application for the Wedding Promotion, you will be provided with a promotional code to use at the checkout.
5. This promotional code is redeemable by one customer for one single use (on a single Missoma.com order of at least 4 items).
6. This offer excludes all other promotions and offers and cannot be combined with any other discounts.
7. If you decide to return items from your order such that the total order is below 4 items, you will be liable for the outstanding sum that the discount provided at 20%. This is non-negotiable. This is to ensure that customers do not take unfair advantage of the promotional offering.
8. This offer cannot be applied retrospectively to previous orders.
9. This promotion is only available at www.missoma.com and is not valid in any Missoma stockists.
10. The promo code is valid for one month from date of activation.
11. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
12. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
13. Promoter: Missoma Limited registered no.07507021, Registered office: Missoma Limited, Berkeley Square House, Berkeley Square, London, W1J 6BX

Certain Missoma products can be engraved. All Missoma engravable products will be engraved at no extra cost. Please note, engraved items are non-returnable / non-refundable (unless faulty).

Please note that any offensive or hateful drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company. Please kindly note that due to copyright restrictions we are unable to engrave any pieces using official Emojis.

QUALITY: The engraving will show up on silver and gold vermeil items.
DELIVERY: Any items purchased for engraving will be dispatched within seven working days of the order being placed (excluding weekends).
RETURNS: All engraved products are non-returnable and non-refundable unless faulty.

Certain Missoma Travel Cases can be monogrammed. All Missoma monogrammed products will be processed at no extra cost. Please note, monogrammed items are non-returnable / non-refundable (unless faulty).

Please note that any offensive or hateful drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company. Please kindly note that due to copyright restrictions we are unable to engrave any pieces using Apple’s official Emoji’s.

QUALITY: Monogramming is available in gold, silver and blank embossing.
DELIVERY: Any items purchased for monogramming will be dispatched within seven working days of the order being placed (excluding weekends).
RETURNS: All monogrammed products are non-returnable and non-refundable unless faulty.

During sale events, Missoma have the right to set the price of their goods at a marked down price. A reduction in the price of an item after your purchase does not entitle you to a refund.

Promotional codes are not redeemable on marked down items and can only be applied to full price items on the site.

Please also note that if a promotional or sale discount was applied to your order, then the same discount will be applied if you require a return or exchange (please see above for details of our returns and exchange policy). This means that you will only be refunded the amount that you originally paid for your order.

All goods sold by Missoma meet statutory requirements. However, Missoma cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewelry will be exactly as shown.

ONLINE CONTENT
Missoma assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Missoma expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

ONLINE PAYMENT
All credit /debit card and Apple Pay payments on Missoma.com are processed via Shopify Payments. Amazon Pay and Paypal are processed via their own Shopify integrations. Missoma assumes no liability whatsoever for the availability and functionality of this service. Shopify Payments complies with the Electronic Commerce Directive. We accept payments using Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay and Klarna.

LIABILITY
If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

• To make good any shortage or non-delivery; or
• To replace any goods that are damaged or defective; or
• To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.