Missoma terms and conditions
1. These terms
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. By submitting your order to us you agree to be bound by these terms. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 Who we are. We are Missoma Limited, a company registered in England and Wales. Our company registration number is 07507021 and our registered office is at Studio 12, 2-4 Exmoor Street, London, England, W10 6BD. Our registered VAT number is 105109657.
2.2 How to contact us. You can contact us by telephoning our customer service team at +44 (0) 20 3111 2300 or by submitting a query here or by writing to us at Missoma Limited, Studio 12, 2-4 Exmoor Street, London, England, W10 6BD.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3. Our contract with you
3.1 How we will accept your order. Our acceptance of your order will take place when we email you with an order confirmation, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing, via an email from our customer care team and will not charge you for the product. The reasons for this might include (but will not be limited to) because: the product is out of stock; stock has failed our quality control checks; unexpected limits on our resources which we could not reasonably plan for; error in the price or description of the product; or we are unable to meet a delivery deadline specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order in the order confirmation email. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We cannot fulfil orders to every country in the world. This may be due to legal or logistical restrictions. For more information on whether we can fulfil orders to your specific location please contact us, or refer to our Shipping page.
4. Our products
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown. In particular our natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.
4.2 Provenance of materials
For purchases of products which include diamonds, we guarantee that our diamonds are sourced from suppliers that adhere to the Kimberley Process and World Diamond Council, System of Warranties.
For purchases of products which include 14k Gold, we guarantee that the gold is certified recycled and sourced from Responsible Jewellery Council Chain of Custody certified Refineries.
For purchases of products which include Sterling Silver, we guarantee that product sourced since October 2021 uses certified recycled silver. The silver is sourced from Refineries certified by the Responsible Jewellery Council or SGS.
5. Rights to make changes the contract
5.1 Once an order has been placed, we are unable to make any changes to your orders. You can return your order once you have received it, please find further details in our Returns section.
6. Providing the products
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2 When we will provide the products. During the order process and in our confirmation email we will let you know when we will provide the products to you. We will also send an email confirming when we have shipped the product and details of how you can track the delivery of your order.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
6.4 When you become responsible for the goods. Your order will be your responsibility from the time we deliver the product(s) to the address you gave us at the order stage.
6.5 When you own goods. You own a product once we have received payment in full.
7. Your rights to end the contract
7.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced, or to get some or all of your money back), see clause 10;
(b) If you want to end the contract because of something we have done, or have told you we are going to do, see 7.2;
(c) If you have just changed your mind about the product, see 7.3.
(d) In all other cases (if we are not at fault and there is no right to change your mind), see 7.5 and 7.6.
7.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
7.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). You have a legal right to change your mind within 14 days and receive a refund.
7.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Missoma Limited, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 10.2):
Right under the Consumer Contracts Regulations 2013: 14 day period to change your mind, Consumer to pay costs of return.
How our goodwill guarantee is more generous: 60 day period to change your mind, We pay the costs of return if you are in the UK or US.
This 60 day period is extended during seasonal promotions. Please check our promotion terms and conditions for extended periods.
7.5 When you don't have the right to change your mind. You do not have a right to change your mind in respect of:
(a) products which have been worn and are not in their original packaging; and
(b) engraved or personalised products.
7.6 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind, you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided, but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.
8. How to end the contract with us (including if you have changed your mind)
8.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a) Phone. Call customer services on +44 (0) 20 3111 2300. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Contact us here.
8.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must follow our returns procedure here. Returns which do not comply with our procedure may not be refunded. If you are exercising your right to change your mind you must have returned the goods within 60 days of date of order.
8.3 When we will pay the costs of return.
If you are in the UK or US we will pay the cost of return in all circumstances. For all other territories, we will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In order to take advantage of free returns, please contact us here. In all other circumstances you must pay the costs of return.
8.4 How we will refund you. We will refund you the price you paid for the products including standard delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
8.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) We aim to process all returned orders within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
9. Our rights to end the contract
9.1 We may end the contract if you break it. We may end the contract at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, delivery information or engraving details;
(c) you do not, within a reasonable time, allow us to deliver the products to you; or
(d) you make the purchase under fraudulent or illegal circumstances.
9.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10. If there is a problem with the product
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44 (0) 20 3111 2300 or contact us here.
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 7.
10.3 Missoma’s promise. In addition to your legal rights we offer you a two year warranty on your purchase, this entitles you to a replacement at no charge if the product breaks within two years of purchase, subject to proof of receipt and satisfactory evidence of how the breakage occurred.
10.4 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must follow our returns procedure. Please call customer services on +44 (0) 20 3111 2300 or contact us for worldwide returns information.
11. Price and payment
11.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
11.2 VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. Non-EU orders are exclusive of VAT (20%). The VAT element will automatically be deducted from the original price, when a non-EC country is selected. To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.
11.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
11.4 Import Charges Outside of the EU. Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order. EU Orders: We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws. We're working hard to make sure your shopping experience at Missoma remains completely seamless. To our customers in Australia, as set out in clause 11.2 please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws.
11.5 When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Maestro, MasterCard, Amex, PayPal, Shop Pay, Apple Pay, Amazon Pay, Klarna and Alipay. Please note AliPay is not available as a payment option for orders containing gift card. You must pay for the products before we dispatch them. Please note that if you are paying with PayPal and you select a different currency to shop on the GBP site, Paypal will charge you for the order in GBP, which you will see at checkout and in your order confirmation.
11.6 Klarna Payments. In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna's user terms and conditions you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
11.7 Shopify. All credit /debit card and Apple Pay payments on Missoma.com are processed via Shopify Payments. Amazon Pay and Paypal are processed via their own Shopify integrations. Missoma assumes no liability whatsoever for the availability and functionality of this service. Shopify Payments complies with the Electronic Commerce Directive.
11.8 Can I use my Stack Reward Points with a Promo Code? No, unfortunately your Stack reward points can’t be used in conjunction with a promo code. Stack rewards points can however be used as payment on items that have been marked down from their full original price.
12. Our responsibility for loss or damage suffered by you
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 10.2.
13. How we may use your personal information
14. Other important terms
14.1 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
14.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract)
To MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London, England, W10 6BD, contactable here via our website and by calling +44 (0) 20 3111 2300.
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*].
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
[*] Delete as appropriate
GIFT WITH PURCHASE
1.By participating in this promotion, you agree to these terms and conditions. To be eligible for this promotion simply make a purchase over £150 GBP or $200 USD at www.missoma.com or us.missoma.com, exclusive of delivery charge.
2.The purchase threshold for other currencies will be based on the exchange rate that day from GBP or USD, so will vary by day.
3.This gift with purchase promotion cannot be used in conjunction with any other promotion or promo code running over the same period.
4.The promotion will be active from 10am GMT 29/11/2023 until 8am GMT 20/12/2023 or until stocks last, subject to availability.
5.Should stocks of the free gift run out, no alternative replacement or cash value will be offered instead, though you may return the gift purchased in accordance with our standard returns policy should there be a fault with the gift and replacement gift will be provided.
6.The gift with purchase will be delivered with your online order.
7.Only one gift is permitted for each customer for the duration of the promotion.
8.Missoma reserves the right to cancel or deny any individual’s participation in this promotion.
9.If you decide to return items from your order such that the total value of items kept is below £150 GBP or $200 USD, you must return the gift with purchase unused and in its original packaging.
10.If the promotion gift is not returned, or if it is returned used, and not in their original packaging, then their value (£45 GBP / $59 USD) will be deducted from any refund due for the returned purchase. This promotion is non-transferable, non-refundable and non-negotiable.
11.Customers cannot choose what free gift they will receive. The earrings are not for resale and cannot be exchanged for any other item.
12.There is no cash alternative available. This promotion gift is the Mini Helical Hoop Earrings in Gold, no alternatives are available.
13.The promotion gift will not be gift wrapped, even if an order has gift wrap applied to other items. This offer cannot be applied retrospectively to previous orders.
14. The GWP offer cannot be redeemed against gift wrapping or gift cards.
15.This promotion is only available at www.missoma.com and is not valid in any Missoma stockists.
General Terms and Conditions
The Promoter is: MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD (“Missoma”).
The Promotion is: Wishlist Promotion (the “Promotion”).
The Promotion Period is: 8am GMT 6 November 2013 (“Opening Date”) to 11pm GMT 19 November 2023 (“Closing Date”).
The Prize is: Up to £1000 spend on full price Missoma products (the “Prize”).
1. Entrants must create or log into their Missoma account, build a wishlist of Missoma products and email that wishlist to (email@example.com) between the competition Opening and Closing Dates. All entries received outside of this timeframe are automatically disqualified.
1. The Promotion is only open to global residents where there is a Missoma-hosted website aged 18 years or over, except for Promoter’s employees, their immediate family or any third party directly associated with the Promotion are not eligible to enter.
2. The Promotion is free to enter, and no purchase is necessary.
2.1. Incomplete, illegal, misdirected or late entries will not be valid. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
3. By submitting an entry, you are agreeing to be bound by these Terms and Conditions.
Prize claims, fulfilment and disqualification
6. There will be one winning entry.
7. The winning entry will be drawn at random on 30 November 2023.
8. The Prize is as stated and subject to availability, prizes are not transferable and there are no alternative prizes or cash substitutes.
9. The Prize cannot be used to buy discounted items, or in conjunction with any other discounts, offers or promotions.
10. The winner will be notified that they have won via email to the account they entered from.
11. A winner forfeits their prize and Promoter reserves the right to select at random alternative winner if:
(a) within 48 hours of being notified by Promoter, the winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be awarded); or
(b) if a Prize is rejected; or
(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
12. The decision of the Promoter regarding any aspect of the Promotion is final and binding and no correspondence will be entered into about it.
13. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who contacts Missoma Customer Services or writes to MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD (enclosing a self-addressed envelope) within one month after the Closing Date. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
14. Promoter reserves the right to substitute a prize of equal or greater value in the event that the Prize is unavailable for any reason whatsoever.
15. Promoter reserves the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter into disrepute.
16. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
17. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
Use of Entry Content
19. Promoter shall own all (if any) of the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this Promotion, in perpetuity and on a worldwide basis for use at Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter's websites, third party websites (including Facebook, Instagram, Twitter, TikTok and YouTube), newsletters and e-newsletters.
20. Accordingly, entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in this Promotion and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.
Limitation of Liability
21. Neither Promoter nor any agencies nor suppliers involved in this Promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this Promotion or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this Promotion.
Website Specific Terms and App Specific Terms
23. Promoter’s decision is final and no correspondence will be entered into.
24. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the Pro at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
25. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this Promotion.
By tagging your social media posts and/or social media images (including their captions) with #missoma, #missomalondon and/or #yesmissoma (in response to our request(s)) (the “Missoma Hashtags”), or with the following handles @missoma and/or @missomalondon (the “Missoma Handles”), or by uploading content to any Missoma website or mobile applications and/or the Missoma social media pages (together the “Missoma Platforms”) you agree to the following Missoma user-generated content (“UGC”) policy.
All posts and content tagged with the Missoma Hashtags and/or the Missoma Handles, or uploaded to the Missoma Platforms, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as UGC.
You may purchase Missoma e-Gift Cards (digital gift cards) that are redeemable as a form of payment against orders on missoma.com and in our Missoma store.
Please note that the below terms apply:
e-Gift Card may only be redeemed against products purchased on missoma.com and in our Missoma store. e-Gift Card is not valid at any third party Missoma stockists.
e-Gift Card on missoma.com are sold in GBP but can be purchased in local currency.
e-Gift Card has a minimum activation amount of £10 and a maximum amount of £200.
e-Gift Card can be purchased for a pre-set balance and cannot be customisable, subject to conditions.
e-Gift Card can be used more than once, provided there is still a balance remaining on the card.
Once the balance is spent, e-Gift Card cannot be reloaded. A balance enquiry is available by accessing a link sent to the purchaser of the e-Gift Card or by contacting our Customer Service. Balances will be shown in United Kingdom Sterling (GBP£).
More than one e-Gift Card may be used towards a purchase simply by entering all e-Gift Card codes during Checkout.
e-Gift Card cannot be used to buy another e-Gift Card and cannot be exchanged for cash.
Promotional codes cannot be applied to the purchase of the e-Gift Card. e-Gift Card can be used as payment in conjunction with a promotional code.
e-Gift Card balance can be applied to the final order total in Checkout, which includes shipping and taxes.
Purchase of the e-Gift Card does not incur tax as the e-Gift Card is considered a form of payment.
When paying for an order using an e-Gift Card, tax is charged for the order. e-Gift Card balance cannot be applied retrospectively to previous orders.
e-Gift Card may be used in conjunction with a credit or debit card to complete payment on an order, where the order value is higher than the balance of the e-Gift Card.
AliPay payment is not available as a payment option for orders containing e-Gift Card.
The balance will be refunded back to an e-Gift Card on any order that was purchased using the e-Gift Card only (not in conjunction with any other payment methods), and is subsequently returned.
If an order was placed using an e-Gift Card in conjunction with a credit card, and subsequently returned, the total refunded amount will be added back to the e-Gift Card balance, with the remaining amount refunded back to the credit card.
Please note we are only able to accept returns on items – including earrings- if they are returned unworn and in their original packaging.
We are also unable to accept returns on engraved items, unless they were received faulty and a refund is requested.
Purchases made using e-Gift card in foreign currencies are calculated by multiplying the base store price (United Kingdom sterling at missoma.com) by the currency conversion rate at time of purchase and adding a conversion fee of 1.75%.
If an e-Gift card is returned for refund, or an order placed using e-Gift Card (subject always to these conditions) is returned, the refund will be calculated using the currency rate at the time of refund, NOT the rate at time of purchase or redemption.
Missoma accepts no liability whatsoever arising from fluctuating currency exchange rates and there will be no recovery of any loss so arising.
e-Gift Card ordered through our Website will be delivered automatically by electronic means to the email address specified at the time of order.
e-Gift Card is valid for a period of 12 months from the date of purchase, after which any remaining balance will be cancelled and the card will become invalid and no longer available for use.
Missoma is not responsible if an e-Gift Card is lost, stolen, destroyed or used without permission, and no replacement will be provided in these circumstances.
An e-Gift Card should be treated as cash. When ordering an e-Gift Card, the recipient’s email address must be entered correctly by the customer.
Missoma cannot be held responsible if the email address is entered incorrectly and someone other than the intended recipient uses the e-Gift Card.
When you order an e-Gift card online, you have the right to cancel your order at any time up to 14 calendar days after the day on which the order is placed, provided that none of the balance on the e-Gift card has been spent.
Please contact our Customer Service team if you wish to cancel your order.
Missoma reserves the right to amend these terms and conditions at any time, including the cancellation of the card if, at Missoma’s discretion, it reasonably deems such action to be necessary.
These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
PHYSICAL GIFT CARDS
Subject to availability, physical gift cards can be purchased in our Missoma store and will be redeemable as a form of payment in our store and on our missoma.com website. Physical gift cards shall be subject to the terms and conditions set out in E-GIFT CARDS.
From time to time, Missoma will offer promotional codes at points of sale (either directly or via third parties). Missoma have the right to further reduce their products and are unable to refund the difference to customers.
Please note that the below terms apply:
This offer can only be redeemed against any order on uk.missoma.com. This offer cannot be combined with any other discounts.
Promotional codes can only be applied to full price items on the site, excluding products in Missoma Fine collection, Jewellery Cases, Advent Calendars and Ridge Heart Charm Necklace.
This offer cannot be applied retrospectively to previous orders.This promotion is only available at uk.missoma.com and is not valid in any Missoma stockists. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) Refunds will take into account the discount. Offer does not include delivery charges or gift wrap. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
By signing up to our newsletter, you'll receive 10% off your first full price order over £75 plus updates and early access to new collections and promotions.
Please note the below terms apply:
A unique welcome code will be sent directly to your inbox after signing up on missoma.com The code can be redeemed against any order on missoma.com at checkout.The code cannot be combined with any other discounts.The code can only be used on your first order on missoma.com.
The code can only be applied on full price items on the site, excluding products in Fine collection, Jewellery Cases and Advent Calendars.
The code is only valid on missoma.com and is not valid in any Missoma stockists. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) Refunds will take into account the discount. Offer does not include delivery charges or gift wrap. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
We know that weddings can be expensive but your bridesmaids gifts don't have to be. We offer a 20% promotion for all brides-to-be on larger orders of 4 or more items. If you'd like to be eligible for this promotion, please contact us. Restrictions and T&Cs below: By participating in this promotion, you agree to these terms and conditions. The Wedding Promotion entitles bridal parties to 20% off on one order of 4 or more items at www.missoma.com With a successful application for the Wedding Promotion, you will be provided with a promotional code to use at the checkout. This promotional code is redeemable by one customer for one single use (on a single Missoma.com order of at least 4 items). This offer excludes all other promotions and offers and cannot be combined with any other discounts. If you decide to return items from your order such that the total order is below 4 items, you will be liable for the outstanding sum that the discount provided at 20%. This is non-negotiable. This is to ensure that customers do not take unfair advantage of the promotional offering. This offer cannot be applied retrospectively to previous orders. This promotion is only available at www.missoma.com and is not valid in any Missoma stockists. The promo code is valid for one month from date of activation. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.Promoter: Missoma Limited registered no.07507021, Registered office: Missoma Limited, Berkeley Square House, Berkeley Square, London, W1J 6BX
Certain Missoma products can be engraved. All Missoma engravable products will be engraved at no extra cost. Please note, engraved items are non-returnable / non-refundable (unless faulty).
Please note that any offensive or hateful drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company. Please kindly note that due to copyright restrictions we are unable to engrave any pieces using official Emojis.
QUALITY: The engraving will show up on silver and gold vermeil items.
DELIVERY: Any items purchased for engraving will be dispatched within 7-10 working days of the order being placed (excluding weekends).
RETURNS: All engraved products are non-returnable and non-refundable unless faulty.
Certain Missoma Travel Cases can be monogrammed. All Missoma monogrammed products will be processed at no extra cost. Please note, monogrammed items are non-returnable / non-refundable (unless faulty).
Please note that any offensive or hateful drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company. Please kindly note that due to copyright restrictions we are unable to engrave any pieces using Apple’s official Emoji’s.
QUALITY: Monogramming is available in gold, silver and blank embossing.
DELIVERY: Any items purchased for monogramming will be dispatched within seven
working days of the order being placed (excluding weekends).
RETURNS: All monogrammed products are non-returnable and non-refundable unless faulty.
During sale events, Missoma have the right to set the price of their goods at a marked down price. A reduction in the price of an item after your purchase does not entitle you to a refund.
Promotional codes are not redeemable on marked down items and can only be applied to full price items on the site.
Please also note that if a promotional or sale discount was applied to your order, then the same discount will be applied if you require a return or exchange (please see above for details of our returns and exchange policy). This means that you will only be refunded the amount that you
originally paid for your order.
Missoma assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Missoma expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.
Missoma Limited is the operator of www.missoma.com.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.
These materials are owned by Missoma. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.
You are expressly prohibited from:
Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and
Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Missoma, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Missoma or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Missoma.
Missoma's growth in recent years has led to the business becoming a target for scam websites. Unfortunately, stories of our community being deceived by these fake sites and innocently ordering counterfeit pieces have become all too frequent.
We want to reassure you that our legal teams across the globe are working with our online partners, including Google and PayPal, to help us stop the illegal counterfeiters and to have these sites taken down.
We also want to share with you how you can protect yourself from this illegal activity.
What is missomaoutlet.com?
It is a scam site, and with many others like it, it is posing as Missoma and largely drawing unsuspecting consumers in with promises of large discounts.
Please be aware that many of these sites do not hold stock of any kind and you will receive nothing for your money.
The payment checkouts on these sites are often not secure, therefore, putting your identity and credit card details at risk.
These are sophisticated outfits, who invest in advertising on Google and other reputable sites using unauthorised Missoma images and product names - this does not make them in any way affiliated with Missoma, nor do they hold stock of genuine Missoma product.
Here is a list of the scam / fake websites that we are aware of to date:
We would like to thank all our customers who have continued to make us aware of these fake sites. If you are concerned about a website selling counterfeits or advertising large sales of our best sellers, please do let us know. And as always, if the products or discounts on these sites seem to be too good to be true, they most certainly are.
Counterfeits have long been an issue for Missoma. Counterfeiters will purchase our pieces and illegally re-cast and re-sell our designs to other online stores. These counterfeit brands also use Missoma imagery to appear genuine.
Missoma is renowned for being a creative design-led brand. Our pieces are designed in-house by our exceptional team of designers, led by our Founder and Creative Director, Marisa Hordern.
Our unique pieces take months and sometimes years to perfect. We obsess over every detail and use only the very best gold vermeil. When you invest in Missoma, you’re not only investing in a piece that will hopefully bring you or a loved one great joy, you’re also investing in our team and their hard work.
Please be careful as counterfeit products could be dangerous - the metals used in their production may be of low quality or even contaminated. Given the close proximity to skin, particularly with
earrings, this can lead to potential and very serious health risks.
If you are concerned about a website selling counterfeits, please do let us know.
If you suspect that you have purchased a counterfeit piece and wish to take action, please visit Citizen's Advice where you can find advice on what action you can take.
Please note: If you're living outside of the UK and need advice, we suggest contacting your local consumer advisory board.
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