TERMS & CONDITIONS


ONLINE ORDERS

Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
Goods supplied by Missoma to customers remain the property of the company, until paid for in full by the customer.

All Missoma items have a warranty of 1 year. Unfortunately, our 1 year warranty does not cover the loss or theft of any pieces. We would advise you to contact your insurance/ home insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please Contact Us.

TELEPHONE ORDERS

Orders can be placed over the telephone by calling the customer service team on +44 (0)20 3176 6822. Card details will be processed using our online secure Sage Pay payment process.
these terms apply to telephone orders also.

CANCELLATION POLICY

CANCELLATION BY YOU:

Once an order has been placed we are unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section.

CANCELLATION BY US:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.
If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

COMPLAINTS & CLAIMS

COMPLAINTS

If you find that you are not satisfied with any product or service please Contact Us. You will receive a response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.

MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

CLAIMS

Claims can only be made through our Missoma Customer Service department here. Any claims made before prior communication with the Missoma Customer Service department will not be considered.
All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by contacting us within 48hrs of delivery.
No claims will be entertained unless the above conditions are strictly adhered to.
No credit or refund will be given for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Missoma.

PRICES

Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.
All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling.
If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

PROMOTIONAL CODES

From time to time, Missoma will offer promotional codes at points of sale (either directly or via third parties).
Missoma have the right to further reduce their products and are unable to refund the difference to customers.

Please note that the below terms apply:

  1. This offer can only be redeemed against any order on www.missoma.com.
  2. This offer cannot be combined with any other discounts.
  3. The promotional code can only be applied to full price items on the site.
  4. This offer cannot be applied retrospectively to previous orders.
  5. This promotion is only available at www.missoma.com and is not valid in any Missoma stockists.
  6. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
  7. Refunds will take into account the discount.
  8. Offer does not include delivery charges or gift wrap.
  9. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

VAT FREE SALES

Non-EU orders are exclusive of VAT. VAT (20%)
The VAT element will automatically be deducted from the original price, when a non-EC country is selected.
Please note you will be liable for import duties in the usual way and your local customs office should be able to help you with this.

PAYMENT DETAILS

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard and Paypal.

ENGRAVED PRODUCTS

Certain Missoma products can be engraved. All Missoma engravable products will be engraved at no extra cost.
Please note, engraved items are non-returnable / non-refundable (unless faulty).

Please note that any offensive or anti-Semitic drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company.
Please kindly note that due to copyright restrictions we are unable to engrave any pieces using Apple’s official Emoji’s.

QUALITY: The engraving will show up on silver and gold vermeil items.
DELIVERY: Any items purchased for engraving will be dispatched within seven working days of the order being placed (excluding weekends).
RETURNS: All engraved products are non-returnable and non-refundable unless faulty.

RETURNS & EXCHANGES

How to return

* From Monday 25th November, you will be able to return all orders until Friday 31st January.

Please allow up to 14 days for your returned order to be processed and refund issued. Refunds will be credited to the original credit card. Please note shipping costs are not refundable.
We hope you love your Missoma pieces but if for any reason you are not satisfied, we’ve made returning your order easier. Simply click below and follow the instructions to print your returns label, and we will do the rest.
Please note, unfortunately Northern Ireland is excluded from free UK returns.

What can I return?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging. However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customised these pieces especially for you.

OVERSEAS RETURNS:

Please note that international customs duties and sales taxes are NOT refunded for shipments returned from outside the EU.
 
EXCHANGES:

  • We are unable to offer exchanges unless the item ordered is faulty or a different size is needed (rings only). Ring exchanges are only available for one ring per order. Please note if the exchange is returned for a second time, it will be refunded. Please Contact Us for more details.
  • If you would like to exchange an item you will need to return the original order for a refund, and place a new order.
  • Any returned orders must be sent back within 30 days of receipt.
  • We cannot accept responsibility for any returned orders that have not followed the process above.
  • Please note that unidentified returns will be returned to the sender and will not be refunded.
  • Any item returned after the given time period will only be refunded at Missoma’s discretion.

 

CUSTOMER SERVICE

To check on the status of an order or to verify shipment, please Contact Us.
If you have any questions regarding our jewellery, the use of our website, or a general customer enquiry about Missoma, please contact us:

BY TELEPHONE:
Please call our Customer Service team on +44 (0)20 3176 6822, Monday to Friday, between 9am and 5pm.
Outside these hours, please leave a message and we will return your call the next working day.

BY EMAIL:
For online shop enquiries, please Contact Us.
For general Missoma enquiries or trade enquiries, please contact us.
We aim to answer all email enquiries within 24 hours.

WEDDING PROMOTION

  1. We know that weddings can be expensive but your bridesmaids gifts don't have to be. We offer a 20% promotion for all brides-to-be on larger orders of 4 or more items. If you'd like to be eligible for this promotion, please contact us. Restrictions and T&Cs below:
  2. By participating in this promotion, you agree to these terms and conditions.
  3. The Wedding Promotion entitles bridal parties to 20% off on one order of 4 or more items at www.missoma.com
  4. With a successful application for the Wedding Promotion, you will be provided with a promotional code to use at the checkout.
  5. This promotional code is redeemable by one customer for one single use (on a single Missoma.com order of at least 4 items).
  6. This offer excludes all other promotions and offers and cannot be combined with any other discounts.
  7. If you decide to return items from your order such that the total order is below 4 items, you will be liable for the outstanding sum that the discount provided at 20%. This is non-negotiable. This is to ensure that customers do not take unfair advantage of the promotional offering.
  8. This offer cannot be applied retrospectively to previous orders.
  9. This promotion is only available at www.missoma.com and is not valid in any Missoma stockists.
  10. The promo code is valid for one month from date of activation.
  11. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.)
  12. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.
  13. Promoter: Missoma Limited registered no.07507021, Registered office: Missoma Limited, Berkeley Square House, Berkeley Square, London, W1J 6BX

#MYMISSOMA COMPETITION

  1. You’ll all be pleased to know we’ve decided to turn #MyMissoma into a competition and here’s how it works:
  2. Upload an image showing how you style your #Missoma pieces
  3. Include #MyMissoma in the post
  4. We’ll choose one lucky winner each month
  5. What’s in it for you? You can personally choose Missoma jewellery worth up to £150.
  6. So, grab your favourite necklaces, earrings, bracelets and rings and get snappin’! We can’t wait to see all your creative looks.
  7. If you have any questions please call our Customer Service
  8. Tel: +44 (0)20 3176 6822, or Contact Us.

SALE

Missoma have the right to set the price of their goods – in no circumstances will a reduction in price after your purchase entitle you to a refund.
Please also note that, if a promotional or sale discount was applied to your order, then the same discount will be applied if you require a return or exchange (please see above for details of our returns and exchange policy). This means that you will only be refunded the amount that you originally paid for your order.

QUALITY

All goods sold by Missoma meet statutory requirements. However, Missoma cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.
Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.

PHOTOGRAPHY

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.
Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.

ONLINE

ONLINE CONTENT

Missoma assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Missoma expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

ONLINE PAYMENT

All payments on Missoma.com are processed via a Sage Pay payment fulfillment service. Missoma assumes no liability whatsoever for the availability and functionality of this service. Missoma assumes no liability for any financial loss caused by the use of Sage Pay payment service. Sage Pay complies with the Electronic Commerce Directive.

AGREEMENT

LIABILITY

If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

To make good any shortage or non-delivery; or
To replace any goods that are damaged or defective; or
To refund to you the amount paid for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY

Missoma Limited is the operator of www.missoma.com.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.
These materials are owned by Missoma. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.

You are expressly prohibited from:

Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and
Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Missoma, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Missoma or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Missoma.