returns

start your return

We have extended our returns period to 60 days to give you more time to send orders back to us during this time.

Please note there may still be a short delay to your shipments arriving back to our warehouse following this date, as couriers begin slowly returning to their regular operating schedules.

We still aim to process all previously returned orders within 14 working days, however in some cases this may be extended to 30 working days, due to current events at this time.

Please contact us if you have any questions.

* Please note free UK returns are accepted from mainland UK only and exclude Northern Ireland.

what can I return

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.

However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customized these pieces especially for you.

faulty items

We sincerely apologize if you have experienced any fault with your Missoma jewellery.

Our customer service team would be happy to assist - Please Contact Us before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

exchanges

Please note, we no longer accept exchanges, including rings.

Please feel free to contact us if you have any questions.

receiving your refund

We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.

stockist returns

If you would like to return an item you originally bought from one of our Missoma Stockist, please return it directly to them. If you need any further information on our stockist please go to our Stockist page. 

If you have any questions about your returns, please contact us and provide your order details.