RETURNS & EXCHANGES
We want you to love your jewellery as much as we do.
If something isn’t quite right, returning your order is simple and hassle-free.
We offer free UK returns, and you’ll find everything you need to get started below.
Need more details? Head to our FAQs below.
RETURN FAQ'S
HOW DO I RETURN MY ITEM?
Please use our returns portal to return your item to us.
Please note that items purchased online or from other locations cannot be returned in-store.
Our returns period is currently 60 days and starts from the date you receive your order.
We process returns and reimburse you no later than 14 days after receiving your order back to us, or 14 days after receiving evidence of your order having been sent back to us.
Please see our Return FAQs for more information.
MISSOMA STORE RETURNS
Please note this guidance relates to items bought from our Missoma Stores, not to items bought online from us, or in-store or online from our third party stockists. To return online purchases, please follow our online returns process and to return items to our stockists, please refer to their terms and conditions.
As with all Missoma items, you have 60 days to return your item(s) (subject to the exclusions set out in this policy). You are entitled to return your item(s) to a Missoma Store as long as it is within 60 days of date of purchase and you have proof of purchase with you, including your order number. Alternatively, you can contact our Customer Care team to process an online return.
If you would prefer to exchange a product bought in-store (for example for a different size), rather than refund, please bring your product back to our store within 60 days. Unfortunately, we cannot accept exchanges for products bought online.
CAN I EXCHANGE MY ITEM?
We no longer accept exchanges for online purchases (including for size changes). Please contact us if you have any questions about an item or order.
If you would like to exchange a product bought in our Missoma store, please bring your product back to our store within 60 days.
RECEIVING YOUR REFUND
We process returns and reimburse you no later than 14 days after receiving your order back to us, or 14 days after receiving evidence of your order having been sent back to us.
Please note shipping costs are not refundable.
2 YEAR WARRANTY
We offer two-year warranty on all our jewellery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us If you have any questions about warranty and what is covered.
RETURN T&C'S
GENERAL T&C'S
If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.
However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)
We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.
RETURNS CHARGES
We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.
We offer free return for customers in mainland UK (excluding Northern Ireland).
For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.
We process returns and reimburse you no later than 14 days after receiving your order back to us, or 14 days after receiving evidence of your order having been sent back to us.
Please contact us if you have any questions.
RETURN COSTS
| NORTH AMERICA | CURRENCY | COST |
| USA | USD | 7.95 |
| Canada | CAD | 17 |
| EUROPE | CURRENCY | COST |
| Rest of Europe | EUR | 10 |
| Czech Republic | CZK | 270 |
| Hungary | HUF | 4300 |
| Poland | PLN | 55 |
| ASIA | CURRENCY | COST |
| China | USD | 12 |
| Hong Kong | USD | 12 |
| Indonesia | USD | 12 |
| Japan | JPY | 1700 |
| Korea (South) | USD | 12 |
| Malaysia | USD | 12 |
| Singapore | SGD | 16 |
| Taiwan | USD | 12 |
| Thailand | THB | 430 |
| MIDDLE EAST | CURRENCY | COST |
| Israel | USD | 12 |
| Kuwait | USD | 12 |
| Qatar | USD | 12 |
| Saudi Arabia | USD | 12 |
| United Arab Emirates | USD | 12 |
| OCEANIA | CURRENCY | COST |
| Australia | AUD | 20 |
| New Zealand | NZD | 20 |
| OTHER | CURRENCY | COST |
| Other International | GBP | 10 |
FAULTY ITEMS
We sincerely apologise if you have experienced any fault with your new Missoma jewellery.
Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.
EXCHANGES
We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.
STOCKISTS RETURNS
We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return - contact info for all retailers can be found on our Stores page.
INTERNATIONAL RETURNS
Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.
Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.
RECEIVING YOUR REFUND
We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year.
All refunds will be credited back to the original payment method.
Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.
HIGH VOLUME RETURNS
In the circumstances where we have seen a high volume of returns on your account (where there is no issue with the product itself), we reserve the right to close, or suspend your account. In this case we will notify you of our decision and, if appropriate, work with you to reduce your returns rate. This policy is in place to ensure we can keep our prices as competitive as possible for all customers.
INPOST RETURN FAQS
Where do I find my nearest InPost Locker Shop?
Pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers.
Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there’s space before you drop off your return.
How do I use InPost for my return?
1. Select InPost to create a QR code.
2. At the locker, scan the code from your phone. If you’re at a locker , you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.
3. Pop your parcel inside your locker, or hand it to the staff member. Job done.
Psst: remember to put all items from the same order in one parcel. InPost will take care of the labels. The max. parcel size is 41cm x 38cm x 64cm.
How long will myInPost return take?
They aim to deliver all returns within 2-5 working days. You can track your return using this link.
Do I need to print a label when returning a parcel?
Nope. They will send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Their courier will add the label when they pick it up.
Can I check if a locker has space?
The InPost app shows you live locker availability and see what size compartments are free. If a locker is full, it will suggest alternatives near you. Check their ‘Find a locker’ section, at inpost.co.uk/lockers. You can also check live availability on their website.
How big are InPost Lockers?
The largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight accepted is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
Two-year warranty
60-day returns
Free delivery over £100
Made by hand