We are unable to offer exchanges unless the item ordered is faulty or a different size is needed (rings only). Ring exchanges are only available for one ring per order. Please note, if the exchange is returned for a second time, it will be refunded. Please contact our Customer Service team for more details.
If you would like to exchange an item you will need to return the original order for a refund, and place a new order.
Any returned orders must be sent back within 30 days of receipt (UK and International deliveries).
We cannot accept responsibility for any returned orders that have not followed the process above. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Missoma’s discretion.
Please note, engraved items are non-returnable unless faulty.