CUSTOMER FAQS


ORDER CONFIRMATION

Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on +44 (0)20 3176 6822 or via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

 


PAYMENT

Payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered an engraved item, the payment will also be taken at the time of ordering.

 


PAYMENT METHODS

We accept all major payment methods including Visa, Visa Debit, Mastercard, Maestro, Electron or Solo, and Paypal.

 


PAYING SECURELY

At Missoma, we take online security very seriously. At no point do we store any financial information on our servers. Missoma employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. All credit card details are entered on a secure server using Sage Pay. The transfer of the purchase details from our site to Sage Pay are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Sage Pay is level 1 (the highest level) PCI DSS compliant and is regulated by qualified security assessor Trustwave.

 


VAT

VAT (at 20%) is included on all orders within the UK & Europe, and is included in the listed retail price.

 


VAT OUTSIDE THE EU

VAT (at 20%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.

 


INVOICE QUESTIONS

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

 


OVERSEAS ORDERS

Yes, we DO ship worldwide! Prices are shown in Pounds Sterling and US Dollars.
The shipping charge to Europe is £8 (delivered up to 5 working days) and International shipping is £12 (delivered in 5-7 working days.)
Please visit our Shipping page for more detailed information.

 


EXCHANGING AN ITEM?

We are unable to offer exchanges unless the item ordered is faulty or a different size is needed (rings only). Ring exchanges are only available for one ring per order. Please note, if the exchange is returned for a second time, it will be refunded. Please contact our Customer Service team for more details.
If you would like to exchange an item you will need to return the original order for a refund, and place a new order.
Any returned orders must be sent back within 30 days of receipt (UK and International deliveries).
We cannot accept responsibility for any returned orders that have not followed the process above. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Missoma’s discretion.

Please note, engraved items are non-returnable unless faulty.

 


ENGRAVED ITEMS

UNFORTUNATELY DUE TO THE VOLUME OF ORDERS OVER BLACK FRIDAY ENGRAVING IS TEMPORARILY UNAVAILABLE.
Please note that any engraved pieces are non-returnable and non-refundable (unless faulty).

 


CHANGING YOUR ORDER

Unfortunately, we are unable to cancel or amend orders once they have been placed.
You can return your order once you have received it, please find further details in our Returns information.

 


GIFT WRAPPING

Are you treating someone to Missoma? Lucky them – let us gift wrap it for you.
Gift wrapping is available for an additional £5.00 (per order); simply tick the Gift Wrapping box at Checkout where you can also add a message.