Can I still order online as normal?
We are still taking your online orders, including engraving & monogramming.
How long will my delivery take?
We’re processing orders as quickly as possible but we’re experiencing slower delivery times than normal:
UK Standard delivery in 3-5 working days
International in up to 7 working days
Unfortunately there is currently no UK Next Day or Weekend delivery available.
Is the warehouse following safety precautions?
Our warehouse team are taking the recommended measures to ensure safety when packaging your orders. This means:
A Lot of Hand Washing
We’re washing hands every hour and our warehouse team have been provided safety gloves and masks.
We have a strict cleaning process in packing areas, including wipe downs and extra space between individual team members.
Our team in the warehouse have reworked their rota to work in shifts, meaning half the amount of people are in the warehouse at one time, ensuring maximum personal safety.
What if I’m self-isolating and I can’t return an item?
You are entitled to return items bought on Missoma.com, within 60 days of the date of delivery and receive a full refund (excludes any postage / shipping charges).
We aim to process all returned orders within 14 working days. However in some cases, due to current events this time frame may be extended to 30 working days.